Apartment & Room Rental Policy
(Cancellation, Move-Out, Refund & Contact Policy
Cancellation / Early Termination
- Tenants may cancel within 2 days of lease agreement before move-in without penalty.
- After move-in, 30 days’ written notice is required for early termination (unless stated otherwise in the lease).
Short-term rentals (daily/weekly):
- Cancellations 24 hours before check-in may receive a full or partial refund.
- Cancellations after check-in are generally non-refundable, except in special cases.
Condition at Move-Out
- To receive a security deposit refund, the unit must be returned:
- Clean and sanitary
- Free of damage beyond normal wear and tear
- With all keys, access cards, and remotes returned
- Furniture/appliances (if furnished) in original condition
- All personal belongings removed
- Normal wear and tear include minor scuffs or fading; excessive damage includes broken items, stains, or missing property.
Refund Eligibility
- Refunds or penalty-free termination may be considered if: The unit is uninhabitable
- The property is significantly not as advertised
- There are safety or legal compliance issues
- Damage occurs due to natural disasters
- Errors are made by management or listing
- Refunds are not granted for personal plan changes, or dissatisfaction unrelated to property condition.
Cancellation / Move-Out Process
- Submit written notice (email or official form)
- Provide tenant details, property address/room number, move-in & move-out dates, and reason
- Schedule a final inspection
- Return all keys and access items on or before moving out
- Failure to follow this process may delay or void refunds.
Refund & Security Deposit
- Security deposits are refunded within 2–5 days after inspection.
- Deductions may apply for damages, cleaning, unpaid rent/utilities, or missing items.
- An itemized deduction statement will be provided if applicable.
- Refunds are issued via bank transfer, original payment method, or check. No cash refunds.
Contact Details